I received your thank you post card after having my Explorer serviced for a routine oil change/inspection on 8/29. Please know that I am completely satisfied w/ everything about Graham Auto Mall. I want to share the history of my experience since we bought our Explorer in June, 2010. First we bought a white Explorer and drove it over the Memorial Day weekend. I decided I did not like the cream-colored interior and thought it wouldn’t hurt to ask if we could exchange the white one for the red one. Couldn’t believe the Sales Team agreed to let us swap Explorers for $800 more. That was my first WOW experience.
I ordered mud flaps. Although my experience was grand for service and quality material, I was disappointed that I was charged a lot for labor to install them.
Next we heard a rattle in the dash. While making an appt. I was told that problem could continue to be a problem because rattles are hard to detect. THEN I find out you have a shuttle service ..how cool is that! My sister and I drove to Mansfld, left our SUV, and were shuttled to Kohl s, picked up and taken to our request for dining at Red Lobster, returned to Graham s and found my Explorer washed and readied for the repairman to take us for a drive to see if the rattle was fixed. I don t remember the repairman s name, but he is a keeper because the hard-to-detect rattle was unnoticeable after his expertise was done.
I have had three oil changes and multi-inspections; all to my satisfaction. Washing my SUV and cleaning the interior is such a plus. Not having to make an appt. is another plus. We had been faithful patrons of Cal Hans Mercury in Loudonville for many, many years. In buying this last Ford product, they were unable to meet our needs, desires and price, thus we tried Graham s.
Making you aware of your customer satisfactions will hopefully let you continue such fine services even in our depressed economy.
Thank you,
________________________________________ Elaine Carman
I have been very pleased with the service work here. The price is always real close to the estimates. The people here understood that I have a more difficult time getting service work done since I work at night and sleep during the day. They got me out and back home in a good time. (Thanks Thad Cetinich)!!! William D. Miller 10-17-2011
Thad is always so helpful and courteous! Anytime I have service work or any other issues (not many) he goes above and beyond the call of duty. As long as Thad is employed with Grahams I'll continue to be a customer. Thank you Thad for such wonderful service! Lisa Kegley 10-14-2011
In December of 2009 I purchased my New Ford F150 truck from Graham Automall's sales lady, Jan Short. I presently have close to 35,000 miles on it. I absolutely love my truck and have had numerous great comments on it. The look of my truck is only one reason I love it. The other reason is the service I receive for my pride and joy. Thad Cetinich ALWAYS gives me and my truck the personal attention that makes me feel that my truck will be well taken care of. I wouldn't think of taking it anywhere else. I did notice that he treats all customers the same way. My next truck will surely be purchased from Graham's. John J. Pifer Mansfield, OH Sept. 15th 2011
Just wanted to tell you guys how much a GOOD service department means. I have taken my work truck to another Ford dealer twice for service. Both times it was not done when promised which made me late for work. Problems with the boss. You guys treat us like family. Call us by name when we walk in. Offer us coffee, etc... Thank You So Much !!! Mike C.
To Ken Wiliams & your Ford Service Staff..Thad,Sharon, John (mechanic), Joan: This team is the best in the business. I have complimented your Ford service department to many other car owners. Thank you. Bill Kabbaz
Arthur Phillips, Shelby Ohio
Chris Pengov, Marblehead Ohio
I, Chuck Gilbert, want to thank Jan Short and Graham Automall for cathing the ding in my truck and promptly taking action to correct the situation. I really appreciate their honesty and thank them for everything. I would also like to thank Steve Wise for taking care of the bill! Chuck Gilbert, Mansfield, OH
I enjoy when I come into Graham's and speak with Thad Cetinich in the service department. He is one of your best! Stephen R. Sept. 16th, 2011
